Services

  • Office@palanusantara.com
  • service@palanusantara.com
  • Line : PALANUSANTARA
  • WA : Palanusantara
  • +62-8212-999-494-6
  • Kaum Cipaganti Street No 44/35A Bandung, West Java - Indonesia

This page contains the terms & conditions. Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.

By placing an order at PALA Nusantara, you warrant that you are at least 1 years old (or have parents' permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at PALA Nusantara for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.

Events outside PALA Nusantara control, which is not reasonably foreseeable, shall be considered force majeure, meaning that PALA Nusantara is released from PALA Nusantara obligations to fulfill contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.

In term of product return, please contact us via email at office@palanusantara.com or service@palanusantara.com to inform us about the reason of product return. Leave your full name and order number as references. After receiving your email, we will send Return Authorization email, including Return and Code Return forms.

Products purchased from www.palanusantara.com or any other social media can be replaced or returned within 6 work days dating from the product arrival at your place under one condition: the defect or damage is not caused by user. For defected products after 6 work days will be listed to one year warranty. Please look up our warranty for further information.

PALA Nusantara reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, PALA Nusantara has the right to cancel the order and refund any amount paid in the best way. PALA Nusantara shall also notify the customer of equivalent replacement products if available.

Pala Nusantara products can be delivered across the globe and the delivery cost will be added to the total price listed in the transaction receipt. For domestic delivery in Indonesia, products will be shipped by the local delivery service agents, such as JNE and Kantor Pos (Post Office) which provide one day delivery to many big cities in Indonesia. International delivery will be shipped by UPS, DHL or FedEx with standard or express delivery options. A tracking number will be sent to you by email after your order is shipped so that you can track your order. A signature will be needed by the time the product has arrived.

After receiving your payment, your ordered product will be crafted on the upcoming Monday. We will prioritize our prioritized customers and members. The next stage includes delivering your order within 2 weeks or 14 work days for both domestic and international shipping right after your ordered product has finished.

For countries other than Indonesia, shipping and delivery process may vary depending on the countries and excise tax. You may be responsible for import duty and international order tax. Unfortunately, we are not responsible for that possibility and delivery delay, and we cannot foresee any possibilities in the destination countries. We advise you to contact the local Customs Office for further information.

All products featured on the website are temporarily available and are subject to be removed without any notice. Price and descriptions of products can as well be changed at any time without any prior notification. Product colors are displayed as accurately as possible to depict the true color, however the resolution, print mode and screen calibration are potential to influence the color displayed on the screen, it may not be identical with the true color.

We have the right to refuse product supply to individuals or companies, fashion product intellectuals and all pertinent subjects, including texts, product names and descriptions, images, and brochures. Website design is copyright by Pala Nusantara and is forbidden for reproductions without written agreement with Pala Nusantara. Terms and conditions are subject to update at any time.

Contact

Address Kaum Cipaganti Street No 44/35A Bandung, West Java - Indonesia
email Office@palanusantara.com
service@palanusantara.com
phone +62-8212-999-494-6
Whats app Palanusantara
Line PALANUSANTARA

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