Pala Nusantara products can be delivered across the globe and the delivery cost will be added to the total price listed in the transaction receipt. For domestic delivery in Indonesia, products will be shipped by the local delivery service agents, such as JNE and Kantor Pos (Post Office) which provide one day delivery to many big cities in Indonesia. International delivery will be shipped by UPS, DHL or FedEx with standard or express delivery options. A tracking number will be sent to you by email after your order is shipped so that you can track your order. A signature will be needed by the time the product has arrived.
After receiving your payment, your ordered product will be crafted on the upcoming Monday. We will prioritize our prioritized customers and members. The next stage includes delivering your order within 2 weeks or 14 work days for both domestic and international shipping right after your ordered product has finished.
For countries other than Indonesia, shipping and delivery process may vary depending on the countries and excise tax. You may be responsible for import duty and international order tax. Unfortunately, we are not responsible for that possibility and delivery delay, and we cannot foresee any possibilities in the destination countries. We advise you to contact the local Customs Office for further information.