PALA Nusantara guarantees to replace defective merchandise due to manufacturing error and/or when found defective during initial opening of packaging by buyer(s).  Conditions covered by Pala Nusantara’s return policy include & limited to:

  • Natural/unnatural crack of broken wood parts of merchandise, prior to usage by buyer(s).
  • Specifically for PALA Nusantara watches:  when merchandise received by buyer(s) with broken or defective parts, such as broken watch face/glass, broken watch body, loose watch straps, or unfunctional watch machine.
  • When merchandise is received incomplete by buyer(s), and not as specified in PALA Nusantara product description.

PALA Nusantara is not responsible for any damage caused by buyer(s) and/or wearer(s).

Customer satisfaction inquiries can and should be directed to our Customer Service team over email at, or our Administrative Offices at, or by visiting our nearest stores or certified distribution points.