Pala Nusantara guarantees to replace defective merchandise due to manufacturing error and/or when found defective during initial opening of packaging by buyer(s). Conditions covered by Pala Nusantara’s return policy include & limited to:
- Natural/unnatural crack of broken wood parts of merchandise, prior to usage by buyer(s)
- Specifically for Pala Nusantara watches: when merchandise received by buyer(s) with broken or defective parts, such as broken watch face/glass, broken watch body, loose watch straps, or unfunctional watch machine.
- When merchandise is received incomplete by buyer(s), and not as specified in Pala Nusantara product description.
Pala Nusantara is not responsible for any damage caused by buyer(s) and/or wearer(s).
Customer satisfaction inquiries can and should be directed to our Customer Service team over email at firstname.lastname@example.org, or our Administrative Offices at office @palanusantara.com, or by visiting our nearest stores or certified distribution points.